Wednesday, August 18, 2010

The Best Job I Ever Had



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My favorite job was working for a restaurant called Frontier Pies in Provo, Utah. As the name indicates, they were known for their delicious pies and had an extensive bakery to keep the refer stocked with their soul-satisfying goodness. I worked in the bakery as a pie maker.

I was in my early twenties and once again working my way through college, still hacking away at an associate's degree. To save money I was living out of my car and needing to be at work at five in the morning was a good excuse for being caught sleeping in the parking lot.

I loved those mornings. Climbing out of the back of my 1979 Volvo station wagon I would stand in the chilly morning air and savor the stillness of the city. Provo, a bustling college town, is normally a hub of frenetic activity but in the predawn hours it was bathed in tranquility.

I would stand in the parking lot aware of the inadequacy of my thin shirt against the cold but content to give it another minute or two before going indoors. I would breathe deeply through my nose and let my chest swell, eyes closed, while I sucked in nature's goodness.

It was as though the air came rushing down from the mountains to expand my spirit and I could taste, more than smell, the earthy goodness of its origins. I felt like a king, the master of my destiny. As though nothing were impossible and no door was closed to me.

My cold body would shiver in rebellion at my protracted delay and I would say to myself, don't tell me what to do. I'll go in when I'm ready. And I'd stand there a few more minutes until my body finally relented and said, okay; stay as long as you like. And that's when I'd go in.

Happy stomach, happy life

The head baker Angela, having arrived before me and lit the stoves, would be playing music in the bakery as I walked in from the cold. A wall of warm oven-air and the smell of flour would greet me with open arms as I entered.

On the counter would be a handwritten note, the items listed in pencil: coconut, banana, German chocolate...She had already counted the leftover pies from the day before and written out a list of the pies we needed to make that day. She made the fruit pies and I made the cream pies. We'd work on the lemon meringue and pecan together.


"We were like free-floating electrons, dislodged from our former homes."


I liked this arrangement as it allowed me to work essentially on my own. I baked the crusts and cooked the pudding. If any of the crusts broke--and at least one always did--I would dip the broken pieces into the fresh pudding and maybe put a little whipped cream on it.

Best breakfast ever.
But that would only whet my appetite. As I worked throughout the morning I would help myself to spoonfuls of pudding and even whole pieces of pie if I felt like it. I would say, on average, I ate a whole pie each day.

The waitstaff started showing up at ten to get ready for the lunch rush. We were like free-floating electrons, dislodged from our former homes, carelessly floating through the Utah autumn air until we found another atom to revolve around. Line cooks fired up the grill in time for me to get an early lunch before heading off to class.

Life as performance art

It was a curious ballet we danced; the dainty waitresses in their freshly pressed uniforms were the royalty of our world. The cooks, the sweaty, harried and crude antagonists.

“Where’s my Navajo Taco?” a waitress would snap. “I put that order in twenty minutes ago.”

“You want to come back here and run the grill?”

“I’ve got customers waiting, Rich.”

“And I’ve got ten orders in front of yours, Amber, so keep your skirt on.”

She’d cool her heels in the break room commiserating with fellow malcontents while Rich wiped his hands on an already filthy apron and sneered at her back as she walked away. It was a constant struggle of who worked for whom in the kitchen.


"Busboys have to please just one constituency, the waitresses."


The dishwashers were under no such illusions. Unseen and unspoken to they pushed racks of dishes through the spray of super-heated water and slid on the greasy dungeon floor. Their hunched backs wet with condensing steam, they kept their eyes averted as they humped piles of clean glasses to the drink station.

The busboys played the jesters, largely uninvolved in restaurant politics. They had no beef with the cooks, no frustration with the dishwashers. Busboys have to please just one constituency, the waitresses who would share their tips at the end of their shift.

There was all the normal drama which accompanies college-aged kids, relationships mostly, the occasional car trouble or school problem. But mostly it was a world unto itself and people who left were never heard from again and those who arrived were quickly assimilated.

It was simple and distracting; it was enticing at times and demanding at others. It was money in my pocket and food in my usually empty stomach. And in the end I remembered it all as delicious fun.

The best or the happiest?

In many ways Frontier Pies was my favorite job, but it was not the job which did the most for me. It did not demand much of me nor teach me invaluable life lessons. It did not take me to the breaking point and then push me further.

That was a job I had eight years earlier.

I was 14 and had recently dropped out of school. I had moved to Denver to live with my father who had a job in a plastic molding factory.

“What are you going to do?” he asked me.

“I thought I’d take some time off,” I said. “Try to figure things out.”

“I think you need a job.”

The factory had a policy about familial employment: no direct relations could work together. My father got around this by saying I was his nephew.

“I told ‘em you just turned 18. Happy birthday.”

I was sure no one would believe I was eighteen but they never said a word. My only previous job had been a paper route so being at the factory was adventurous. I had to be careful not to spill the beans about our real relationship and my actual age. It was a world of us and them; I felt like a secret agent.

I loved hanging out with my dad too. I felt like a man. It seemed to put us on equal footing, my dad and me. I wasn’t his son, I was a peer. We worked the huge machines side by side as they spat out the freshly molded plastic, still warm to the touch.

It's not about doing the easy thing

When lunch time came the break room filled with people intent on sucking in as much satisfaction as possible from a pack of cigarettes, so we took our lunch on the factory floor. It was eerily quiet as we passed each other peanut butter sandwiches and ziplock bags of carrots.

The normally raucous equipment sat idle and made our voices seem tiny in the enormity of the factory. We spoke quietly then and sometimes not at all, lost in our own thoughts. When I’d eaten my sandwich I’d often lie on the cement floor and stare into the exposed metal rafters. The solid girders and supporting braces forming a dusty, steel web.

I would imagine the world turned upside down and what it would be like to walk among those beams and climb over the enormous ventilation ducts. Then I’d close my eyes and savor the sweet odor of heated plastic that still hung in the air like the memory of a kiss.


"I was moved to the graveyard shift and my father was laid off."


But the work was tough and the adventure began to wane. Eventually it receded altogether leaving only the drudgery with which every factory worker in the world is familiar. The repetition of task and the monotony of the interminable eight-hour shift ground away at my spirit, and even the momentary pleasure of watching a barn swallow building a nest in the rafters was not enough to lift my mood.

As winter rolled around the economy took a turn. I was moved to the graveyard shift and my father was laid off. I was ready to move on.

“I think I’m going to quit,” I told my dad one night as I got ready to leave for work.

“Why’s that?”

I told him the way I’d been feeling and I think I actually used the phrase, “this job is killing me.”

How I learned to do hard things

He gave me some great advice, though I’m not even sure he knew how valuable it was when he said it. I’m sure he didn’t know how profoundly true it was or how it would affect me for the rest of my life. He was just speaking from his heart and conveying a lesson he’d learned from experience.

“You seem to be unhappy with this job. And I can see why you would feel that way. You can leave if you want,” he said, “but don’t leave because the job made you quit.”

He said I should keep working until I felt like I was in control of the situation, that when I felt as though I could stay or go, then the choice would truly be my own.


"When I told my body and mind who was in charge, they eventually listened."


“If you leave now, when things are difficult, you’re letting the situation control you. You’re letting circumstances determine the course of your life. If you bow to pressure now, you’ll give in for the rest of your life. You’ll always be thinking, ‘this is hard, I want to quit.’ Make sure when you make a decision it’s because it’s the right decision not because you couldn’t stand the alternative.”

I did stay on at the factory and it got worse before it got better. But my dad was right, I could overcome my feelings. I could force myself to do hard things. And when I told my body and my mind who was in charge, they eventually listened.

I ended up working there for another year and when I did leave it was on my own terms, not because I had to get out of there. It was not the funnest job I ever had but I think I learned the most. I learned to appreciate my ability to direct my life and not to let hard things push me around.
My job at Frontier Pies was nowhere near as demanding, but it didn't cause me to grow as much either. The reality is, I probably never would have had the job at Frontier Pies except for the self-management skills I learned from my factory job. You could say one was my vegetables and the other dessert.
Which was the "best job"? It's hard to say.

(10:16) The Best Job I Ever Had

The Best Job I Ever Had by Siddhartha Herdegen  
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The Best Job I Ever Had.mp3 (9635 KB)

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Wednesday, August 11, 2010

Why We Need Time to Think


[photo by jhoc]

[Note: You can also listen to this post as a podcast]


It was the kind of summer evening everyone envisions when they build a deck; warm, peaceful, and unconstrained by demands on attention or time. I was in the backyard of my brother-in-law's house in Utah and we were watching the day’s last rays of sunshine climb the peaks of the Wasatch Mountains.

It was 2007 and popular sentiment had turned against the war in Iraq. I had returned from a tour there the previous year--and besides I was the only member of the family in the military--so I was the resident expert on the war. I'd be the first to tell you "being there" doesn't qualify anyone as an expert, but people who haven't gone think veterans might have some inside information.

The conversation turned to the war and what I thought was going to happen, and whether we should stay there or get out. At that moment I had no idea within three years I'd be working for the Navy's Central Command and planning for the complete withdrawal of U.S. forces from Iraq by the end of 2011. At that point our conversation was pure speculation.

I told him asking me whether we should stay or go was like asking a guy who works at a Kraft cheese factory if Kraft Foods, Inc. should acquire ConAgra. Sure, he works for the company, but mergers and acquisitions are so far from his area of expertise he has no pertinent insight.

These are the kind of opinions which proliferate on the internet; intelligent, well thought out arguments from people with no special knowledge or insight. These arguments can have value but generally only serve to clutter an already crowded space. The problem these days is not a lack of commentators but a lack of knowledgeable commentators.

Readers need to draw the line

I look at a black and white photograph of men sitting in front of a barber shop and imagine conversations about the local news and what people had heard of the world from newspapers or the radio. I imagine in such a situation you could know everything there was to know after a few afternoons in a rocking chair.

In the past people had too much time to ponder and not enough information; they were hungry to learn of anything new and because information was hard to come by they had to rely on the intelligent assumptions and postulations or their neighbors and friends. Today these factors are reversed. We have too much information and not enough time to ponder.


"I’m not telling anyone to stop producing content."


And the assumed facts and logical conclusions of even the most intellectual barbers just get in the way of hearing from those who know. But I’m not telling anyone to stop producing content. I think we need good content and as far as I’m concerned new ideas are always welcome.


There is still a great need for information to be digitalized and made accessible online, but there’s an even greater need to collect the information already available into a usable format. Many of today’s innovations are built around information curation; sifting through all the repetitive or meaningless information out there to gather what’s meaningful to you.

Ultimately the onus falls on the reader to decide what they want and how much of it they need. Content producers will adjust accordingly. I’ll admit up front this is hard for consumers to do. I’ve personally spent hours at a time, on more than one occasion, reading article after interesting, informative article only to be left with nothing but a vague sense of leftover thrills.

When do we take time to digest what we're reading?

Sometimes I feel like a kitten in a laundry dryer, tumbling around without understanding anything. Sure it's warm in there, but I'm bouncing from one thing to another so fast I never have time to enjoy it. Every day several newsletter digests show up in my inbox with links to relevant topics. Facebook updates and Twitter feeds also point out things I may be interested in.

At some point I need to digest all this. At some point it needs to affect my thinking or my behavior in order for it to be useful. This week an essay by William Deresiewicz caught my attention (emailed to me by a colleague). The essay was the text of a speech he delivered at West Point and appeared as Solitude and Leadership in The American Scholar.


"We have been training leaders who only know how to keep the routine going."


Deresiewicz points out the need for more solitude and quiet time for thinking. “We have a crisis of leadership in America," he says. "For too long we have been training leaders who only know how to keep the routine going. Who can answer questions, but don’t know how to ask them.” This, he claims, is a symptom of not spending enough time in thoughtful reflection. I agree.

I agree because I see it in my own life and in my routine. Too often, given a few extra minutes in my schedule, my inclination is to read one more article, one more blog post, one more essay rather than contemplate a concept or idea I've recently been exposed to.

Steve Tobak, writing for Bnet, makes this observation: “I’ve often noted that a key attribute of successful executives is their ability to digest large amounts of data from lots of sources and use that to formulate new ideas and make smart decisions that aren’t just unique, but oftentimes fly in the face of conventional wisdom.”

Reading deeply and learning to think

This, Tobak goes on to say, comes from reading deeply rather than superficially as we do when scanning the headlines or gobbling up short blog posts and tweets. To make smart decisions and come up with new ideas takes training and practice. It takes understanding a situation deeply enough to recognize what the root problem is and spending the time to figure out how to attack it.

Decision making, envisioning, devising new solutions. These are the areas we need leaders working in today. "In a knowledge economy," Margaret Heffeman says, "where thinking and creativity are the raw materials from which products and profit flow, brains are assets." Thinking is a valuable capability.


"Make time in our day to ponder the really important things."


We no longer need smart people to be able to remember mountains of information. We need people who can think, analyze, and synthesize. We need people who can focus long enough to delve into a subject and find not the first, or second answer, but the third, fourth, or fifth. Are we giving ourselves the opportunity to develop this ability?

That evening, three summers ago, as I sat and talked to my brother-in-law was not about finding out new facts. It was about sifting through different ideas, about developing a thought process, about considering assumptions and asking the questions "Why?" and "Why not?"

As we consider how to adjust our information diets I suggest we look for three types of content: things happening now that may affect us, deeply thought out stories by people knowledgeable in a subject, and inspiring writers who motivate us to action. And then make time in our day to ponder the really important things we come across.


(7:27) Why We Need Time to Think

Why We Need Time To Think by Siddhartha Herdegen  
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Monday, August 2, 2010

Communication Means Taking Risks


[photo by luigig]

[Note: You can also listen to this post as a podcast]

Warfare is never pleasant but I imagine it was particularly brutal as Vespasian fought to suppress the Jewish uprising on the Roman's eastern frontier. Failing to make progress against Jerusalem, he had turned his attention on Galilee and summoned his son to assist in the war.

In the mid-first century the Roman Empire encompassed most of Europe, North Africa and the Levant. But in 66 C.E. the inhabitants of Judaea rebelled against their Roman rulers and Vespasian was sent to quell the uprising.

As Titus was preparing to come to his father’s aid with fresh troops from Egypt, he inspired them to fight courageously by, according to the historian Josephus, telling them that those who died fighting valiantly would be rewarded in the afterlife.

It was important to motivate the soldiers for what was sure to be a bloody battle. Should he have appealed to their sense of national pride? Should he have offered them money? A petition that failed to inspire his troops could lead to disillusionment and apathetic warriors.


"Roman orators practiced these gestures to add emphasis to their speeches."



While the text of his speech is lost to history, it was likely a rousing exhortation. The Romans were known for their ability to communicate well and had developed oration as an art form. Even going so far as to incorporate specific hand gestures to help convey feelings.

Today Italians are still known as passionate speakers who often communicate using their hands. Viewing a speaker’s gesticulations from afar, I have even grasped the meaning of some conversations without hearing a word that was said.

A clenched fist in front of the chest is almost universally recognized as a sign of heightened emotion and showing your palms coveys honesty. A raised hand, palm forward, is a symbol of allegiance. Roman orators practiced these gestures to add emphasis to their speeches.

Whatever it was Titus said, it apparently worked. The Romans conquered Galilee and then Jerusalem, finally defeating the Jewish uprising in 71 C.E. They continued to expand their empire to the east. During the reign of Emperor Antoninus Pius the Romans built a 6000 seat amphitheater in Philadelphia (now known as Amman, Jordan).

Going Out On A Limb


Last year I visited the Roman ruins on a trip to Amman with some friends. Their massive scale is still impressive and a testament to the importance Romans placed on public gatherings and effective communication. The acoustics are so good it continues to be used today for performances without electronic amplification.

It was on this trip I met Vaclav, a rugged eastern European who exuded strength and confidence. My friends had met him earlier in the day while we lounged in the Dead Sea. I had been savoring floating effortlessly while at the same time trying not to get water in my eyes, so had missed meeting him at the beach. The first time I saw him was when he joined us later that day at Books@Cafe for dinner.

Books@Cafe is a popular expatriate hangout in Amman; a trendy bookstore/restaurant with a retro-70s decor. If I lived in Jordan that’s where I’d spend most of my time. It’s like being ensconced in velvet and surrounded by books and food, three things I find irresistible.

I was especially enamored with the rooftop seating and its royal ambiance; its vibrant soundtrack gave me a feeling of casual self-confidence. But when Vaclav walked in I was immediately intimidated. He had the confident swagger and firm grip of a Roman senator.

My insecurities and self-doubts came flooding in. Who was this guy and how could I possibly have anything in common with him? He appeared to come from a highly educated and well-traveled family, a far cry from my own background.


"It could have gone either way, a comment like that."


Unfortunately, he arrived later in the evening and the kitchen had already closed by the time he got there. The portions at the restaurant were generous, and I’d only eaten half of my entrĂ©e so it crossed my mind he might want it. Had he been a well-known friend I would have offered it to him but I hesitated to make such an offer to a stranger.


His manner was social and relaxed though and we quickly fell into a friendly give and take. He said he wished the kitchen was still open and I said, “Well, you look like the kind of guy who’s eaten his share of leftovers” as I handed him my plate.

It was a risk to be sure, but he responded with a smile. “I have eaten a lot of leftovers,” he said taking my half-eaten meal.

It could have gone either way, a comment like that. It could have been irritating or offensive or even confusing. But his response encouraged our fledgling bond. It conveyed more than friendliness, it said I get you.

Communication Is A Two-Way Process


Leadership requires good communication but that doesn’t mean it’s always safe communication. Communication can be risky and effective. In fact, most really inspiring communication is also risky. Only those who share our interpretation of the world can hear our frequency.

When we go out on a limb and the other person meets us halfway it does more than communicate information, it reveals a connection. We are exposing a bit of ourselves and finding a receptive and appreciative audience.

My friend Matt Townsend is a communications expert. Several years ago he shared an important insight with me regarding communication. Most people think of communication as a one-way transaction with a sender and a receiver.

The classic model says the sender conceives of and encodes a message and the receiver decodes and interprets the message. When communication issues arise we look to blame the sender for improperly encoding the message or the receiver for inaccurately decoding it.

According to Matt, however, communication is not a one-way process in which data flows only from sender to receiver, but a two-way process in which the receiver actually affects the message being sent by their instantaneous, and often subliminal, feedback.

When we’re telling a funny story to a receptive audience we will often become more animated and embellish the story, feeding off the listener’s energy. Likewise, we often truncate our message when it appears the listener is disinterested or irritated.



"Communication is a two-way process in which the receiver affects the message being sent."



We’ve all had the experience of being reprimanded and then forced to answer the question, "Did you really think that was a good idea?" The expression on our inquisitor’s face certainly affects how we respond to that loaded question.

As I spoke with Vaclav that night in Amman my dialog was bolstered by our common sense of humor and a certain tolerance for shared food. We found we had other things in common too, like a zest for running and having spent time in a Hungarian prison.

Well, I haven’t exactly spent time in a Hungarian prison but I have spent three months on a submarine which is a close approximation.

The point is, we all have to take risks when we communicate. We risk saying the wrong thing, being misunderstood and misinterpreted and we risk missing the mark as we try to understand the subtle feedback being sent by the person who's trying to understand us.

As we parted that evening Vaclav thanked me again for my generosity. "The food tasted great too," he said.

"Well, better than Hungarian prison food," I said as I got into a taxi.

In return he gave me a Roman gesture of irreverent disdain. While I doubt it was a gesture ever used by any orators in Titus's day, it effectively communicated his feelings and showed me he's not afraid to go out on a limb.

In this case I met him halfway.

(8:20) Communication Means Taking Risks

Communication Means Taking Risks by Siddhartha Herdegen  
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