Wednesday, April 28, 2010

Authors Shouldn’t Have To Be Social Media Experts


[photo by nayrb7]

There are increasing calls for authors to not only write great work but be great marketers too. Justine Musk talks about the importance of developing an author platform, as does Robin Hoffman. Dan Schawbel discusses how to use social media to develop your personal brand. All with good reason.

Publishers are moving away from their traditional role as promoters and marketers. I’ve written previously about the shifting landscape in the publishing world.

The conclusion everyone is coming to is that authors now need to bring their own audience to a project, especially if they self publish but even if they go with a big traditional publisher.

However, this flies in the face of 234 years of economic theory. When Adam Smith published his magnum opus The Wealth of Nations in 1776 it contained a theoretic principle that would change the world’s productivity forever; the principle of specialization.

By dividing work into discrete tasks each worker could specialize, become more proficient and their combined efforts would produce greater output and therefore more profits.

We see the principle of specialization around us everywhere. It is what modern economies are built on.

In fact, whenever we see an area where a person’s job requires the development of a diverse set of skills we should see an economic opportunity to increase profits through specialization.

In this case, the opportunity I see is to separate marketing from writing.

The beauty of specialization

Nothing about being a writer inherently makes them a good marketer and vice versa. Why then combine these two tasks?

It would be more efficient to let authors focus on writing (and either write more books or better books) and share the increased profits with a talented marketer who doesn’t have to worry about developing his or her skill as a writer.

This past weekend I went to hear a friend perform. He’s a talented guitarist, a musician with a confident stage presence and good audience rapport.

But after the show as we were talking he confided he really doesn’t enjoy performing. He’d much rather just write songs. And he should. He’s got a talent for it.

We talked about his early success as a songwriter, a couple of his songs got on the radio and he won a prestigious song writing competition in California to some acclaim. But he didn’t know how to capitalize on those early wins, didn’t know how to publicize his talent in the right way to roll that into the big time.

And why should he? Just because he can write songs doesn’t mean he needs to be a great marketer as well.

How social media is changing things

The drive behind author platform development is the decreased investment of large publishing houses in marketing and the increased demand for personal interaction by fans. The rapid expansion of social media sites such as Facebook and Twitter allow fans to stay more connected and provide greater opportunities to feel engaged with previously inaccessible stars.

When celebrities can send messages about their personal lives to hundreds of thousands of fans at once, it creates a feeling of familiarity and trust which increases the celebrity’s leadership bond with his followers.

An author’s most loyal fans are those who know her best. They are people who like the way the author thinks and want to support her by purchasing her work. It also solves one of the most perplexing dilemmas in the age of information abundance: where’s all the good stuff?

There are few things more daunting than looking at thousands of book titles and authors’ names and wondering which ones are good. (Barry Schwartz goes into some detail on this quandary in his book The Paradox of Choice.)

When we have a relationship with an author we are inclined to believe we’re going to enjoy their book. It gives us a way to narrow down the choices.

But social media is time consuming and requires the author develop an entirely new skill set. And let’s be real, there’s a difference between using social media to keep in touch with friends and using it to create a platform. Chatting with friends is fun, creating a platform is work.

This is not confined to social media, by the way, just ask any author who’s felt obligated to attend a party to promote her book.

How can we specialize?

Isn’t the point of social media to create relationships and facilitate community building? What happens to that community if the author isn’t present?

It depends on the ultimate goal of the author. If the author is looking for an ongoing personal relationship with her followers there is no substitute for individual attention and interaction. But if, as one would expect, some authors (not naming names) are merely interested in expanding their readership, it could work quite well.

Assume a partnership arrangement between an author and a social media marketer.

The social media expert of the team can develop relationships and build trust in their ability to recognize great work. This solves the twin concerns of fans, they want a personal relationship and they want help sorting through all the crap that’s published every day.

If you’re wondering what such a leader/follower relationship looks like you only need to turn on your TV. Oprah Winfrey has developed a loyal following by being personable and authentic and by interacting with her audience as individuals. She has developed a relationship of trust.

When she recommends a book it’s an automatic best seller. Why? Because her multitude of fans trust her judgment.

This is the quintessential author/marketer relationship. Authors can write without worrying about marketing, Oprah can market without having to write.

Let’s learn a lesson from Adam Smith and specialize our efforts. I’ll be Oprah.


15 comments:

  1. Your post really hits home with me because I am at the point where I don't know how to market myself and get the sponsorships I want (and which I am daily cranky about because I'm not sure what to do). I would love to meet such an expert who could take me and my blog to the next level but until then, I'm just flailing around trying to figure it out myself! I love your blog, it is exactly the kind of conversation I love to be around.

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  2. I can only hope you are right! At the moment, the new authors who are succeeding are the ones with the marketing/business savvy.

    But what you are saying is very true: most artists (writers) aren't inherently good business people. It's two different skill sets.

    Can't wait to see what the future brings. Hopefully the most talented writers will get recognized even if they don't know how to market themselves.

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  3. Thank you, Maria. What a great compliment.

    When I was a young child I remember my parents having lengthy conversations with their friends in the evenings while I sat on the floor and listened.

    I didn’t understand most of what they were saying then, but it felt comfortable just to be around my parents and see them passionately discussing one topic or another.

    I would listen to them talking as I fell asleep, the soothing sounds of their conversation climbing the stairs to my bedroom, muffled by the wallpaper and shag carpet.

    Perhaps because of that I find myself drawn to philosophical exchanges that last late into the night. I love to feel the stillness of the house when the sun has gone down and the voices carry too easily.

    It makes people talk more quietly but never less earnestly about their ideas.

    I like to just be around a vibrant exchange of ideas and to think about problems even if they have no solutions. To me it’s simply a pleasant way to spend an evening with people I care for and enjoy the company of.

    I think of my blog posts as leaping off points into what I hope are lengthy conversations between good friends.

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  4. Yes, Jane, I hope so as well.

    I think fans are eager to be in the inner circle of talented writers.

    I understand the desire to be around gifted people. I want that too. Whether it’s intelligence, creativity, breathtaking good looks, or a charismatic personality, I long to be around the talented.

    But even accounting for technology, until we have the ability to actually physically reproduce identical models of people there will always be more people who want to be around them than they can accommodate.

    It’s true whether you’re talking on the phone, writing a letter, sitting next to them at lunch or chattering on Twitter. Time is time and you can’t take much of it before it becomes noticeable.

    So far writers have been “taking it out of hide” by trying to squeeze out additional moments of interaction while they’re working on the computer or commuting.

    This supplements and strengthens the authors’ fan base but this is not full-on marketing. If authors are looking to build a base to sell 5K or 10K copies, marketing’s going to be a second job.

    Maybe some authors are in this position; they’ve already written a book so they can work on marketing full time for a while, but this is certainly not the long term solution.

    I believe the answer is a close relationship between authors and talented social marketers who can satisfy the public’s need for personal interaction and act as a trusted agent to recommend good books.

    The other shift I foresee is authors writing to smaller audiences. We already see this in niche markets. Now imagine every author—fantasy, science fiction, self-help, historical romance—wrote to a small group of people who appreciated their way of expressing ideas.

    With very low production and distribution cost an author could make a decent living servicing a group of say, 5K people. It would be similar to a doctor treating a small pool of patients.

    There are many doctors in the same geographic area. They each serve a different segment of the population according to their specialty and bedside manner.

    Authors can likewise maintain a small “practice” of readers who support their work.

    Just a thought. Thanks for stopping by.

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  5. This is a great post. In my view I think it represents a moment in time whilst publishers shift to deal with a new publishing model. The move away from book shelves towards the long tail of Amazon and digital publishing means the old system is under strain. Publishers have neither the money nor insight to use social media. This leaves it to the writers. I suspect as time passes we will see more and more of the social media work being taken on by publishers. you will see people whose job is simply to build and promote writers.

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  6. Like a new toy on Christmas morning social media is all very new and exciting. We’re spending a lot of time figuring out how it works and what it’s good for, there are promises of amazing joys to be had and we think of all the ways it fulfills our hopes of satisfaction.

    In the end it is, more or less, a new form of communication. Such things can be revolutionary—I imagine the widespread adoption of the telephone dramatically reduced the number of letters written—but they do not change fundamental economic relationships.

    That is to say, specialization and division of labor do not stop being efficient simply because we now have Twitter. It does facilitate tribe-like behavior however, which may impact how services are provided and marketing is conducted.

    Digital publishing, as you say, is changing the game as well. POD publishing is almost as revolutionary as the printing press itself. And of course, electronic readers may overshadow that advancement shortly—though not as quickly as I suspect many people are thinking.

    Thanks for sharing your thoughts.

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  7. Great post. I was mulling over my response to it which ended up being a total (and very long) post over at Tribal Writer...thank you for the good thoughts and inspiration.

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  8. Justine,

    Thanks for stopping by. I’m looking forward to reading what you have to say over at Tribal Writer.

    For those who don’t know how much I respect Justine’s opinion, I praise her here.

    Thanks for adding your insight to the mix.

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  9. Great post with much food for thought. I've been debating these points with friends long into the night. POD and the web now give authors access to publishing in a way they have never had before.

    Traditionally publishers gave authors a deal which included a lot of publicity, but a lot of authors I know are now being offered paltry advances, minimal royalties and hardly any publicity. Authors are virtually giving their rights away and might be better off raising investment in some other way as most of them will have to do all the selling themselves. And they can buy in all the other services - distribution and publicity.

    The only thing that publishers still have in their favour is that they are a seal of quality (although as more and more of them allow their decisions to be made by marketing departments that is dubious). The public takes more notice of a book that comes from a 'proper' publisher than it does of one that is produced by Authorhouse, for instance.
    There seems to be a gap in the market for intermediaries who will act as the new 'quality control'.
    Any takers?

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  10. Roz,

    Appreciate your input. I think we’re seeing the same picture developing.

    The pushback I get from those on the publishing side of the house is that revenue is down and they don’t have the resources to finance a big media push for every author. This makes some sense prima facie but brings up a very good question, what justifies the publisher’s cut of the revenue pie vis-à-vis author royalties?

    Are publishers seeing the same picture we are? Perhaps not. Authors have to justify the publisher’s existence economically. Publishers don’t ask whether they should exist, they only calculate how to continue their existence.

    No industry ever went away willfully. They will continue to cling to their “rightful” position until the financial losses become unbearable. Sadly.

    Your closing question is a good one, who will grant the seal of approval when publishing houses are gone?

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  11. You've hit the nail on the head - publishers are, quite understandably, trying to survive. But authors are too and often cannot survive on the derisory deals that publishers offer. Authors' financial losses are already unbearable, so they will invent new funding models. Some of these will involve publishers, although many are extremely reluctant at the moment and don't want to evolve.
    I don't think consumers will ever be without a 'quality gatekeeper', but it will take time for reliable ones to emerge.

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  12. Thanks for this post, I really enjoyed your insights. If writers could focus on their work and not worry so much about selling themselves, maybe we would have better writers, instead of the deluge of just so-so authors who only put 75% into their novel because their spending the rest of their energies trying to figure out how to promote themselves. But alas, the time of the lone writer is past. Anyway, keep up the great blogging!

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  13. Patience,

    Thanks for the encouragement. I have appreciated hearing from authors on this topic.

    I look forward to hearing more of your thoughts.

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  14. Everything will eventually come down to attention span.

    Readers/media consumers will continue to have an ever shrinking attention span.

    Readers will become more and more fickle.

    The quantity of material to consume will continue to exponentially rise.

    The authors that are best at grabbing reader's attentions PERSONALLY when they turn on their computers and holding it the longest until readers turn OFF their computers will be the most successful.

    Readers will not give their attention to an author's marketing person when their are umpteen other authors out there that are almost as good but willing to give the reader their own DIRECT attention.

    The big question to me is whether authors/content creators will be able to make any money in this model. Who is going to pay me $.50 to read my blog when there are 100 free Web pages to read about the same basic thing? I don't know the answer. Probably the market will dictate this and the best combos of good quality and low price authors will be the most successful.

    And authors won't need marketing staff. That will get easier to do by yourself. Kind of like how the Internet made it easy to sell your stuff rummage sale style or sell your house without an agent. The Internet has made all these no-brainers.

    Chris

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  15. Chris, some great thoughts.

    I think you’re right about attention spans. As more content is delivered through video (a much less demanding form of entertainment) the appetite for books may wane. I don’t want to think that will be the case but it very well may.

    I’m not sure I agree people will choose not to read an author because he or she is personally unavailable. As I said in the post, I think influential leaders can sway readers to follow their recommendations.

    Hopefully a writer can be both a good author and a good networker in the future. Justine Musk at Tribal Writer has a great discussion going about this right now.

    And monetization is, of course, always the big question when it comes to digital media. Who knows. Seth Godin considers physical books the souvenir of the experience and recommends authors treat it as such. Maybe that’s the model.

    But I think your best point is your last; technology is making everything easier and marketing a book will be no exception.

    Thanks for all your contributions to the discussion here.

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